Social listening helps you to monitor social channels for mentions of your brand, services, and keywords related to your firm. You can conduct branded keyword searches on social media to look for content and conversations around your firm. This is a great way to understand what prospective clients are saying about you and how they feel about you.
Start by searching for your firm-related conversations to find out what people are already saying about your firm online. These are commonly known “mentions” in social terms. Mentions will help you understand your audience’s view of your services.
You can even find conversations that you can take part in and showcase your expertise, such as a discussion about topics that are relevant to your legal practice. This can help you gain valuable audience insights and take necessary action at the right moment. Being aware of conversations will help you stay up to date on any relevant recent developments that can help you serve your clients.
Every time your firm’s name is called out on social media, it is an opportunity to educate, influence, and interact with your audience. If no one is talking about your brand online, you are probably not creating an impact on your audience. Revise your content strategy and start posting consistently. Only that way you can leave a lasting impression on your audience.