Social media provides many opportunities to create conversations with prospective customers and generate new leads. For example, you can create a Facebook page, Twitter profile, LinkedIn company page or Pinterest account. Use it to attract and engage your audience, then funnel them through your process to become leads.
Afterward, use your social media profiles to talk to them. That way you can find out more about what they need and want. Specifically, your goal should be to provide as many positive touchpoints for your customer as possible. Consequently, your customer will be more likely to trust your brand and eventually purchase from you.