Service brands are quite similar to product brands. The main difference is that they focus on service rather than products themselves. In other words- a service brand is just a brand that is defined by the service it provides. They are harder to develop since services are less tangible than products.
Most of the time, these brands have to associate positive emotions with themselves to succeed. There are also new online service brands, for example, subscription brands. They have influenced changes in loyalty and technology expectations. In essence, they rely on the user experience and perceived value to promote their services.
Uber, Lyft and Airbnb are some of the biggest service brands to grow to prominence in the last few years. Additionally, several others developed a hybrid service brand identity. For example- Dollar Shave Club, Quip or Blue Apron.
Service brands need to maintain a consistently high level of service delivery. Moreover, they need to develop and maintain a strong positive image and customer interactions. The service brands list includes the following:
- Classic service brands (such as airlines, hotels, car rentals, and banks)
- Pure service providers (such as member associations)
- Professional service brands (such as advisers of all kinds—accountancy, management consultancy)
- Agents (such as travel agents and estate agents)
- Retail brands (such as supermarkets, fashion stores and restaurants)